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Privacy Policy

1. Definition and nature of personal data

During your use of the services that can be accessed on the Website (hereinafter referred to as the “Website”), we may require you to provide us with personal data. The term “personal data” means any data that enables a person to be identified, which corresponds in particular to your family name, first name, avatars, IP address, email address, Twitter name, telephone numbers, date of birth, messages, as well as any other information about you that you choose to provide us with.

2. Types of data we collect

We collect personal information from users, as described below.

2.1. Information you provide to us

We may collect personal information from you, such as your first and last name, email and credit card number when you create an account to log in to our platform. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send reply appropriately.

2.2. Information collected from Slack messages

We require you to communicate with Crate’s Marketing app, Reggie, through Instant Messaging (Slack). This requires special care on our side, and more restrictive privacy measures. We do not collect or keep information from incoming conversations, and we do not process messages transmitted, except for messages related to the explicit usage of the Service. We do not monitor team channels. Communication with Crate is strictly possible via direct message. Once our bot is called upon through a Slack direct message, the messages are only meant to assist in gathering information about the content we should be delivering to you and your followers.

2.3. Information collected via technology

Log files – As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information to analyze trends, administer the Website, track users’ movements around the Website, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Website or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to personal information.

Cookies – Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Service. This type of information is collected to make the Service more useful to you and to tailor the experience with us to meet your special interests and needs.

Traffic analytics – We use a number of third party service provides, such as Google Analytics, to help analyze how users use the Service (“Analytics Companies”). These Analytics Companies uses Cookies to collect information such as how often users visit the Service, what features they use on our Services, and what other sites they used prior to coming to the Website. We use the information we get from these Analytics Companies only to improve our Website and Services. These Analytics Companies collect only the IP address assigned to you on the date you visit the Service, rather than your name or other personally identifying information. We do not combine the information generated through the use of our Analytics Companies with your personal information. Although these Analytics Companies may plant a persistent Cookie on your web browser or mobile device to identify you as a unique user the next time you visit the Service, the Cookie cannot be used by anyone but the Analytics Company that placed the applicable Cookie. This Policy does not apply to and we are not responsible for the Cookies used by these Analytics Companies.

3. Transfer/sale of personal data

We shall not sell, transfer or lease out your personal data to third parties.

4. Safety

We reserve the right, at our sole discretion, to modify this Privacy Policy or any portion thereof. Any changes will be effective from the time of publication of the new Privacy Policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgement and acceptance of the new Privacy Policy. Otherwise, and if the new Privacy Policy does not suit you, you must no longer use the Services.

5. Modifications

We reserve the right, at our sole discretion, to modify this Privacy Policy or any portion thereof. Any changes will be effective from the time of publication of the new Privacy Policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgement and acceptance of the new Privacy Policy. Otherwise, and if the new Privacy Policy does not suit you, you must no longer use the Services. If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us.